RAG in Salesforce often works flawlessly in demos but struggles in production, and this article explores how a structured, Salesforce-native testing approach using LLM-as-a-Judge metrics helps teams build reliable, high-trust GenAI systems.
A look at how silent customer churn hides the real issues and why creating a clearer complaints process helps organisations uncover what’s going wrong and address it before trust is lost.
Discover how AI is changing Salesforce testing and why teams using it are catching bugs sooner, moving faster and delivering far more reliable releases.
Toshna's first-hand experience of starting out as a graduate consultant at Ziipline, learning the ropes, finding support and building confidence in a new career.
A reflection on how shifting from pure Salesforce development to understanding the business context transformed a career and strengthened the ability to deliver meaningful solutions.
A celebration of the women of Team Ziipline, sharing their journeys into tech, the myths they’ve challenged and the advice they’d give to the next generation ahead of International Women’s Day.
Discover what Salesforce’s AI push really means for developers and how they can stay ahead as the platform enters a new era shaped by automation and Agentforce.
An invitation for developers to strengthen their impact by thinking beyond code and embracing the curiosity and context-seeking mindset that great Business Analysts use to shape better solutions.